Return policy

Refund Policy

30-Day Return Policy

Nomovadreams offers a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To qualify for a return, the item must be in the same condition in which it was received: unused, free from stains or damage, showing no signs of use, with its original tags attached, and in its original packaging. You must also provide a receipt or other proof of purchase.

To request a return, contact us at support@nomovadreams.com. If your return is accepted, we will provide the appropriate return shipping address and instructions explaining how and where to send your package.

Unless the item is defective, damaged, incorrect, or applicable law provides otherwise, the customer is responsible for return shipping costs.

Items returned without prior authorization will not be accepted. Please do not send returns to our business address unless we specifically instruct you to do so.

For questions regarding a return, contact us at support@nomovadreams.com

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. Contact us immediately if an item is defective or damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it.

Please include your order number, a description of the problem, and clear photographs showing the item and any damage or defect.

Where required by applicable law, Nomovadreams will cover the reasonable cost of returning defective, damaged, or incorrect items.

Exceptions and Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods, such as food, flowers, or plants
Custom-made, personalized, or special-order products
Personal-care or hygiene products that have been opened or used
Hazardous materials, flammable liquids, or gases
Gift cards

Additional restrictions may apply to products that cannot be returned for health, hygiene, or safety reasons after their seals have been opened.

Nothing in this section limits any non-waivable rights available to consumers under applicable law.

Exchanges

The fastest way to receive a different item is to request a return of the original item. Once the return has been accepted, you may place a separate order for the replacement item.

European Union 14-Day Right of Withdrawal

Notwithstanding the policy above, consumers purchasing merchandise online for delivery within the European Union may have the right to cancel their order within 14 days of receiving the merchandise, without providing a reason, subject to applicable law and statutory exceptions.

To exercise this right, contact us at support@nomovadreams.com within the applicable withdrawal period.

Returned merchandise should be sent to the address provided in our return authorization instructions. Do not send merchandise to our business address or any other address unless we have specifically authorized you to do so.

The customer is responsible for direct return shipping costs unless Nomovadreams agrees to pay them or applicable law requires otherwise. Nomovadreams will cover return costs for defective, damaged, or incorrect products where required by law.

The customer may be responsible for any reduction in the value of returned merchandise caused by handling beyond what is reasonably necessary to establish the merchandise’s nature, characteristics, and functionality.

Statutory exceptions may apply, including for certain perishable, personalized, sealed hygiene, and other excluded products.

Refunds

We will notify you after receiving and inspecting your return and will inform you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit-card provider may require additional processing time before the refund appears in your account.

Where applicable law establishes different refund deadlines or requirements, those legal requirements will apply.

If more than 15 business days have passed since we approved your refund, contact us at support@nomovadreams.com

Contact Information

Nomovadreams
2709 N Hayden Island Dr
STE 480885
Portland, Oregon 97217
United States

Email: support@nomovadreams.com

Phone number: +15612407541

This business address is not necessarily the authorized return location. Customers must request and receive return instructions before sending merchandise.